Privacy Policy

Last updated: July 14, 2025

This Privacy Policy explains how we collect, use, and protect your personal information when you use our website and services. We are committed to complying with the General Data Protection Regulation (GDPR) and ensuring your privacy is protected.

1. Who We Are

This website is operated by Dubrovnik Quest, offering private walking tours in Dubrovnik, Croatia.

2. What Data We Collect

  • Full name
  • Email address
  • Phone number (if provided)
  • Booking details (such as group size, tour date, preferences)
  • IP address and browser data (collected via cookies and server logs)

IP Address Collection: We collect your IP address to help identify and prevent fraud, ensure the security of our website, and analyze site usage patterns. This data is stored securely and processed in compliance with applicable data protection laws.

2.1 Referral Codes

When you visit our website using a referral link or QR code containing a referral code, this code may be temporarily stored in your browser’s local storage. This code is used solely to apply discounts during your booking and is not used to track or profile you in any other way.

No personal data is collected or shared through referral codes beyond their use in calculating applicable discounts. Referral codes do not identify you personally and are not combined with other personal information.

3. How We Use Your Data

We use your information to:

  • Respond to your inquiries
  • Confirm and manage bookings
  • Send tour reminders or updates
  • Improve our website and services
  • Apply discounts based on referral codes temporarily stored during your visit

4. Legal Basis for Processing

We process your personal data on one or more of the following legal bases:

  • Your consent (e.g., when you fill out a contact or booking form)
  • Performance of a contract (e.g., to deliver the tour you've booked)
  • Legal obligations (e.g., accounting or tax reporting)
  • Legitimate interests (e.g., improving customer service)

5. Data Sharing

We do not sell or rent your personal data. Your data may be shared only with trusted service providers (such as email or booking platforms) who assist in operating our business, and only as necessary.

Referral codes are not shared with third parties beyond their use for validating discounts within our booking system.

5.1 Anonymized Data Sharing

We may share anonymized booking details (tour name, date, and number of participants) with the referrer linked to your referral code. This data contains no personal identifiers and cannot identify you. It is used solely to provide general booking insights and improve our services.

6. Data Security

We take reasonable technical and organizational measures to protect your personal data against unauthorized access, loss, or misuse. However, no method of transmission over the internet is 100% secure.

7. Data Retention

We retain your personal data only as long as necessary to fulfill the purposes for which it was collected, including legal, accounting, or reporting requirements.

8. Your Rights Under GDPR

You have the right to:

  • Access the personal data we hold about you
  • Request correction or deletion of your data
  • Object to or restrict our processing of your data
  • Withdraw consent at any time (where applicable)
  • Lodge a complaint with a data protection authority

9. Cookies

We use cookies and similar technologies to enhance your experience on our website. These small text files allow us to remember your preferences, analyze how the site is used, and deliver relevant content.

We categorize cookies as follows:

  • Necessary: Vital for core website functions, such as security, navigation, and session management. These are always enabled.
  • Functional: Support optional features like social sharing and user feedback. These are only enabled with your consent.
  • Advertisement: Used to deliver personalized ads and measure the performance of marketing campaigns. We use Google Ads and related technologies to support targeted marketing. These services may place cookies or use identifiers such as GCLID to measure ad performance.
  • Others: Cookies that do not clearly fall into the categories above. These are reviewed and classified as needed.

You can control your cookie preferences at any time through the Cookie Settings interface on our website. You may also manage cookies via your browser settings; however, disabling some cookies may affect website functionality.

By continuing to browse our website after seeing the cookie notice, you agree to our use of cookies as described here.

10. Third-Party Links

Our site may contain links to third-party websites. We are not responsible for their content or privacy practices.

11. Updates to This Policy

We may update this policy from time to time. Any changes will be posted on this page with the revised date.

Contact

If you have any concerns regarding your personal data or this Privacy Policy, feel free to reach out: