Privacy Policy

Last updated: June 2, 2025

This Privacy Policy explains how we collect, use, and protect your personal information when you use our website and services. We are committed to complying with the General Data Protection Regulation (GDPR) and ensuring your privacy is protected.

1. Who We Are

This website is operated by Dubrovnik Quest, offering private walking tours in Dubrovnik, Croatia.

2. What Data We Collect

  • Full name
  • Email address
  • Phone number (if provided)
  • Booking details (such as group size, tour date, preferences)
  • IP address and browser data (collected via cookies)

3. How We Use Your Data

We use your information to:

  • Respond to your inquiries
  • Confirm and manage bookings
  • Send tour reminders or updates
  • Improve our website and services

4. Legal Basis for Processing

We process your personal data on one or more of the following legal bases:

  • Your consent (e.g., when you fill out a contact or booking form)
  • Performance of a contract (e.g., to deliver the tour you've booked)
  • Legal obligations (e.g., accounting or tax reporting)
  • Legitimate interests (e.g., improving customer service)

5. Data Sharing

We do not sell or rent your personal data. Your data may be shared only with trusted service providers (such as email or booking platforms) who assist in operating our business, and only as necessary.

6. Data Security

We take reasonable technical and organizational measures to protect your personal data against unauthorized access, loss, or misuse. However, no method of transmission over the internet is 100% secure.

7. Data Retention

We retain your personal data only as long as necessary to fulfill the purposes for which it was collected, including legal, accounting, or reporting requirements.

8. Your Rights Under GDPR

You have the right to:

  • Access the personal data we hold about you
  • Request correction or deletion of your data
  • Object to or restrict our processing of your data
  • Withdraw consent at any time (where applicable)
  • Lodge a complaint with a data protection authority

9. Cookies

We use cookies and similar technologies to improve your experience on our website. These small files help us remember your preferences, analyze site usage, and deliver personalized content.

You have control over cookie settings through your browser. Please be aware that disabling cookies may affect certain functionalities on our site.

By continuing to browse our website, you agree to our use of cookies as described here.

10. Third-Party Links

Our site may contain links to third-party websites. We are not responsible for their content or privacy practices.

11. Updates to This Policy

We may update this policy from time to time. Any changes will be posted on this page with the revised date.

Contact

If you have any concerns regarding your personal data or this Privacy Policy, feel free to reach out: