Terms and Conditions

1. Introduction

Welcome to Dubrovnik Quest. These Terms and Conditions govern your use of our website and booking of walking tours. By using our services, you agree to these terms.

By accessing this website, we assume you accept these Terms and Conditions. If you do not agree to all the terms and conditions stated on this page, please do not continue to use the website.

2. Tour Contents and Pricing

All tours and services correspond to the descriptions on our website. Prices are shown in euros (€) and are final prices.

Dubrovnik Quest operates as a lump-sum tax business (paušalni obrt) and is not registered for VAT; therefore, no VAT is added to the prices.

The price you see is the total price you pay, with no additional VAT or taxes applied.

Tours include the features described on our website unless otherwise noted. Any special requests or additional services not included in the standard tour must be agreed upon separately and may incur extra charges.

We reserve the right to modify tour content in case of extraordinary circumstances, such as extreme weather, natural disasters, strikes, or government restrictions.

3. Booking and Payment

Bookings can be made directly via email, phone, or our website, or through third-party platforms such as TripAdvisor.

  • For direct bookings made with Dubrovnik Quest, payment is accepted in person at the start of the tour, either by cash or credit/debit card. Card payments are processed using a secure, PCI DSS-compliant SoftPOS system on a mobile device. Payment must be completed before the tour begins.
  • For bookings made through third-party platforms like TripAdvisor, payment is handled according to their terms and conditions, which often require prepayment or payment at the time of booking.

Upon confirmation of your booking, you will receive a confirmation email or voucher, which should be presented to your guide on the day of the tour.

4. Cancellation and Changes

Dubrovnik Quest reserves the right to cancel or modify tours due to safety concerns or unforeseen circumstances (weather, health restrictions, etc.). If this occurs, you will be notified as soon as possible and offered a full refund or alternative booking.

Client Cancellation Policy:

  • Cancellations made more than 24 hours before the tour start time will receive a full refund.
  • No refunds are provided for cancellations within 24 hours of the tour start time.
  • Failure to show up for the tour without prior notice results in forfeiture of payment.

5. Liability and Responsibility

Participation in our tours is at your own risk. Dubrovnik Quest is not liable for any injury, loss, or damage to personal property. You are responsible for your health and fitness to participate and must follow all instructions given by your guide.

6. Responsibilities of Dubrovnik Quest

We commit to delivering high-quality tours as described, conducted by knowledgeable and professional guides.

We are not liable for delays, cancellations, or changes caused by circumstances beyond our control, including but not limited to acts of nature, government actions, or third-party providers.

7. Responsibilities of the Client

Clients are expected to comply with instructions from guides and respect public and private property during tours.

Clients should carry valid identification documents during the tour.

Dubrovnik Quest is not responsible for loss or damage to personal belongings.

8. Privacy

Your privacy is important to us. We collect personal data only to provide and improve our services. We do not sell or share your personal data with third parties except where necessary to fulfill bookings (e.g., payment processors).

Refer to our full Privacy Policy for details.

9. Complaints

If you have a complaint, please notify us as soon as possible. See our Contact section below for details.

Written complaints must be submitted within 15 days after the tour. We will respond promptly and work to resolve any issues fairly.

10. Governing Law and Jurisdiction

Any disputes arising from these Terms and Conditions will be governed by Croatian law and fall under the jurisdiction of the courts in Dubrovnik.

Contact

If you have any questions about these Terms and Conditions, please contact us at: